Contacting us
Email info@shamrockehs.com. We answer Monday to Friday, 9am to 5:30pm Irish time, except Irish public holidays, and aim to reply within one working day. Tell us if something is stopping people signing in on site, and we'll deal with it first.
Workers and subcontractor crew should go to their own site manager or office first. They can reset their password or kiosk PIN for them.
Setting up
We set Shamrock Comply up with you: your sites, your induction and quiz, the certificate types you need, and the kiosk tablet at the gate. We show your administrators how it works and are on hand through the first weeks while everyone gets used to it.
Availability and maintenance
- We aim to keep Shamrock Comply available around the clock, every day.
- We do planned maintenance outside site working hours wherever we can, and we email your administrators beforehand if it will take the system offline for more than a few minutes.
- If something goes wrong, we tell your administrators and keep them updated until it's fixed.
Sites should keep a simple backup plan for sign-in and evacuation in case phones or the internet aren't available.
Backups
Your data is backed up daily, and backups are kept for 31 days in the EU. See security.
Updates
We improve Shamrock Comply regularly. Updates are tested before release, and we won't change how your data is handled without telling you first.
If you leave
You can download everything, at any time, as spreadsheet files plus every uploaded file. When your agreement ends, we delete your data within 30 days, and it drops out of our backups within a further 31 days.